Job Title: Airport Services & Customer Experience Specialist
Location: London Heathrow Airport
Are you passionate about travel and the aviation industry? Do you thrive on delivering exceptional customer care? If so, we have an exciting opportunity for you!
We are seeking a dedicated and empathetic Airport Services & Customer Experience Specialist to join our dynamic team at London Heathrow Airport. In this role, you'll be the face of our customer service team, providing essential support to passengers and crew members during irregular operations, and ensuring a seamless travel experience.
Role and Responsibilities
- Welcome and Support Passengers & Crews: Provide exceptional care when flight disruptions occur, ensuring passengers and crew members receive the assistance they need.
- Deliver Passenger and Crew Care: Use empathy, active listening, and problem-solving skills to resolve customer issues efficiently and professionally.
- Daily Operations Support: Manage internal reporting, briefings with carriers and handlers, and perform various day-to-day tasks to ensure smooth operations at the airport.
Working Hours
This role requires flexibility with two shifts per day to provide 24/7 support for airport and transportation operations. You'll be working in a fast-paced environment, directly assisting airlines and handlers whenever required.
What We Offer
- A dynamic and supportive working environment at London Heathrow Airport
- Full-time position
- Competitive gross annual salary
- Meal vouchers for days worked
- Opportunities for career growth and professional development within the aviation industry
About You
- You are passionate about the aviation industry and enjoy working in a team-focused, customer-oriented environment.
- You excel in organising tasks with keen attention to detail, timeliness, and resilience.
- You have excellent communication skills and can handle high-pressure situations with empathy and professionalism.
- You are fluent in English, with a good working knowledge of MS Office.
- Knowledge of additional languages such as Italian, French, Spanish, or Arabic is a plus.
- Previous experience in aviation, transport, or tourism is highly preferred but not essential.
If you have a growth mindset, love learning, and have a passion for helping people, we'd love to hear from you!
How to Apply: To become part of our dedicated team, please submit your CV detailing your relevant experience.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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