Job opening - AI Operation Manager in 上海 | Randstad

summary

上海, shanghai
CNY400,000 - CNY600,000 per year
permanent

job category
information technology

job details

about the company.
Internet

about the team.
AI

...

about the job.

Lead and manage overall auto-service efficiency and quality of auto-service delivery with a strong focus on Instant Message (IM), Call, and Email channels.
Drive improvements in auto-service coverage and First Contact Resolve (FCR) rate to ensure prompt and effective resolution of customer inquiries and issues.
Oversee the auto-service quality team to reduce customer effort and enhance customer satisfactions.
Optimize service tactics to ensure a seamless and pleasant customer experience throughout the E2E interaction journey across products and service roles.
Lead initiatives to explore and implement evolving technologies, such as Open AI, to enhance and expedite service operation empowerment.

skills and experience required.

Bachelor's degree in Business Administration, Engineering, Computer Science, or a related field. A Master's degree is preferred.
Minimum of 8 years of experience in auto service management or a similar role, with a proven track record of leading and improving service operations.
Strong understanding of customer service principles, including FCR and customer satisfaction metrics.
Experience with AI technologies and their application in service operations.

show more

about the company.
Internet

about the team.
AI

about the job.

Lead and manage overall auto-service efficiency and quality of auto-service delivery with a strong focus on Instant Message (IM), Call, and Email channels.
Drive improvements in auto-service coverage and First Contact Resolve (FCR) rate to ensure prompt and effective resolution of customer inquiries and issues.
Oversee the auto-service quality team to reduce customer effort and enhance customer satisfactions.
Optimize service tactics to ensure a seamless and pleasant customer experience throughout the E2E interaction journey across products and service roles.
Lead initiatives to explore and implement evolving technologies, such as Open AI, to enhance and expedite service operation empowerment.

skills and experience required.

Bachelor's degree in Business Administration, Engineering, Computer Science, or a related field. A Master's degree is preferred.
Minimum of 8 years of experience in auto service management or a similar role, with a proven track record of leading and improving service operations.
Strong understanding of customer service principles, including FCR and customer satisfaction metrics.
Experience with AI technologies and their application in service operations.

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