Lead and manage overall auto-service efficiency and quality of auto-service delivery with a strong focus on Instant Message (IM), Call, and Email channels.
Drive improvements in auto-service coverage and First Contact Resolve (FCR) rate to ensure prompt and effective resolution of customer inquiries and issues.
Oversee the auto-service quality team to reduce customer effort and enhance customer satisfactions.
Optimize service tactics to ensure a seamless and pleasant customer experience throughout the E2E interaction journey across products and service roles.
Lead initiatives to explore and implement evolving technologies, such as Open AI, to enhance and expedite service operation empowerment.
skills and experience required.
Bachelor's degree in Business Administration, Engineering, Computer Science, or a related field. A Master's degree is preferred.
Minimum of 8 years of experience in auto service management or a similar role, with a proven track record of leading and improving service operations.
Strong understanding of customer service principles, including FCR and customer satisfaction metrics.
Experience with AI technologies and their application in service operations.
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about the company. Internet
about the team. AI
about the job.
Lead and manage overall auto-service efficiency and quality of auto-service delivery with a strong focus on Instant Message (IM), Call, and Email channels.
Drive improvements in auto-service coverage and First Contact Resolve (FCR) rate to ensure prompt and effective resolution of customer inquiries and issues.
Oversee the auto-service quality team to reduce customer effort and enhance customer satisfactions.
Optimize service tactics to ensure a seamless and pleasant customer experience throughout the E2E interaction journey across products and service roles.
Lead initiatives to explore and implement evolving technologies, such as Open AI, to enhance and expedite service operation empowerment.
skills and experience required.
Bachelor's degree in Business Administration, Engineering, Computer Science, or a related field. A Master's degree is preferred.
Minimum of 8 years of experience in auto service management or a similar role, with a proven track record of leading and improving service operations.
Strong understanding of customer service principles, including FCR and customer satisfaction metrics.
Experience with AI technologies and their application in service operations.
the application process.
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compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
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reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
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the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
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the interview.
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start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.
about the company.集团于1999年创立,2003年在纳斯达克上市,2021年在香港交易所正式挂牌。集团品牌已构建先进成熟的交易平台,包括移动客户端、网页,以及24小时全球客户服务支持。通过丰富的产品及创新的营销策略,合作伙伴及供货商得以接触快速增长的全球用户。about the job.1. 负责管理集团海外分公司的现场IT服务支持,通过对当地IT绩效和行为进行管理,确保SOP有效实施,并对管理区域各类IT服务SLA和用户满意度负责。2. 从全球化视角出发,与海外分公司本地管理团队和支持团队紧密协作,为海外员工提供高质量、适用于本地的IT服务。3. 负责这些区域IT服务相关技术文档编写和审核,保障文档的有效性、完整性和易读性。4. 协助信安团队,保障这些地区IT设备和IT系统的信息安全合规。5. 通过标准化、数据驱动和调研访谈等方式,持续改进服务流程和服务工具。skills and experience required.1. 本科及以上学历,计算机或电子类相关专业,具备5年以上IT技术支
about the company.集团于1999年创立,2003年在纳斯达克上市,2021年在香港交易所正式挂牌。集团品牌已构建先进成熟的交易平台,包括移动客户端、网页,以及24小时全球客户服务支持。通过丰富的产品及创新的营销策略,合作伙伴及供货商得以接触快速增长的全球用户。about the job.1. 负责管理集团海外分公司的现场IT服务支持,通过对当地IT绩效和行为进行管理,确保SOP有效实施,并对管理区域各类IT服务SLA和用户满意度负责。2. 从全球化视角出发,与海外分公司本地管理团队和支持团队紧密协作,为海外员工提供高质量、适用于本地的IT服务。3. 负责这些区域IT服务相关技术文档编写和审核,保障文档的有效性、完整性和易读性。4. 协助信安团队,保障这些地区IT设备和IT系统的信息安全合规。5. 通过标准化、数据驱动和调研访谈等方式,持续改进服务流程和服务工具。skills and experience required.1. 本科及以上学历,计算机或电子类相关专业,具备5年以上IT技术支
about the company.Gameabout the team.Operationabout the job.Be responsible for continuous efforts to understand our players, closely monitor and analyze the performance of product and publishing tactics in China, and extract actionable insights. Stay informed on industry and competitor trends to enhance our strategic planning.Offer analytical support and engage in collaborative projects to optimize regional publishing execution and global product features,
about the company.Gameabout the team.Operationabout the job.Be responsible for continuous efforts to understand our players, closely monitor and analyze the performance of product and publishing tactics in China, and extract actionable insights. Stay informed on industry and competitor trends to enhance our strategic planning.Offer analytical support and engage in collaborative projects to optimize regional publishing execution and global product features,
about the company.Fintechabout the team.Strategy and Investmentabout the job.1.Lead the group’s overseas business strategy planning, development, and execution;2.Develop insights of new markets’ fintech ecosystem, and track market and competitor intelligence per business needs, to ensure actionable guidance and suggestions are provided on business growth and licensing issues; 3.Take the lead to drive key project initiatives. Develop relationships and commu
about the company.Fintechabout the team.Strategy and Investmentabout the job.1.Lead the group’s overseas business strategy planning, development, and execution;2.Develop insights of new markets’ fintech ecosystem, and track market and competitor intelligence per business needs, to ensure actionable guidance and suggestions are provided on business growth and licensing issues; 3.Take the lead to drive key project initiatives. Develop relationships and commu
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