Job opening - Agente telefónico Bilingüe_Collections_Weekends off in Naucalpan De Juárez | Randstad

summary

naucalpan de juárez, mexico
permanent
tiempo completo

job category
information technology

job details

Destacada marca de Telefonía solicita Ejecutivo de Call center bilingüe para dar atención a clientes de USA ...

Destacada marca de Telefonía solicita Ejecutivo de Call center bilingüe para dar atención a clientes de USA

key responsibilities
* Brindar servicio de calidad hacia los clientes
* Ayudar a los clientes a manejar diferentes servicios (televisión por cable, telefonía e internet)
* Asegurar la cobranza exitosa de los servicios
* Negociación de pago de cuentas atrasadas
* Resolución de problemas del cliente
experience
1 año dando atención al cliente vía telefónica (bilingüe: reservaciones, billing & statement, collec
skills
* Comunicación
* Escucha activa
* Empatía
* Negociación
* Manejo de objeciones
* Solución de problemas (creatividad e innovación)
* Inglés 100% conversacional (fluido)
qualifications
Bachillerato trunco o concluido
education
Preparatoria

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