summary

zapopan, jalisco
$18,000 - $18,200 per month, Negotiable
permanent
tiempo completo

job category
human resources

job details

You will provide quality service and support to ensure service solutions meet business customer needs in all financial care competencies. You’ll be part of a team of professionals dedicated to keeping our customers connected and finding solutions that work.

...

key responsibilities
*Effective win - win negotiation on overdue account payments. Deliver exceptional customer service and billing assistance, adeptly addressing any account-related concerns while finding product and service solutions that meet customer needs.

*General billing support to clarify doubts, orders and complaints regarding overdue payments or fees

*Listen, respond, and resolve consistently on every call throughout your shift.

*Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.

*Deepen customer understanding through effective communication, empathy, and by thoroughly addressing their needs, ensuring personalized solutions are not just offered but tailored.

*Gain proficiency in a variety of offerings, including Telephone Services, hotspots, wireless devices, DIRECTV, Internet solutions, and business systems.

*Ability to create a sense of urgency on our customers to help them get current on their accounts.

*Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers. Take notes and create rapport with customers at the same time.

*Build relationships and provide excellent customer service in all different interactions.
experience
*Advanced Conversational English to converse seamlessly with U.S. customers. *Personal Computer exp
skills
qualifications
education
Preparatoria

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