summary

zapopan, jalisco
$18,000 - $18,200 per month, Negotiable
permanent
tiempo completo

job category
customer service & call center

job details

You will provide quality service and support to ensure service solutions meet business customer needs in all financial care competencies. You’ll be part of a team of professionals dedicated to keeping our customers connected and finding solutions that work.

...

key responsibilities
*Effective win - win negotiation on overdue account payments. Deliver exceptional customer service and billing assistance, adeptly addressing any account-related concerns while finding product and service solutions that meet customer needs.

*General billing support to clarify doubts, orders and complaints regarding overdue payments or fees

*Listen, respond, and resolve consistently on every call throughout your shift.

*Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.

*Deepen customer understanding through effective communication, empathy, and by thoroughly addressing their needs, ensuring personalized solutions are not just offered but tailored.

*Gain proficiency in a variety of offerings, including Telephone Services, hotspots, wireless devices, DIRECTV, Internet solutions, and business systems.

*Ability to create a sense of urgency on our customers to help them get current on their accounts.

*Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers. Take notes and create rapport with customers at the same time.

*Build relationships and provide excellent customer service in all different interactions.
experience
*Advanced Conversational English to converse seamlessly with U.S. customers. *Personal Computer exp
skills
qualifications
education
Preparatoria

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