We are currently seeking a proactive and experienced Account Manager to be based on-site in Manchester. This role will involve managing client relationships, overseeing service delivery, and driving continuous improvement in our operations.
Key Responsibilities:
Client Relationship Management:
- Act as the primary point of contact for the client, ensuring excellent communication and relationship management.
- Understand client needs and expectations, and ensure our services meet or exceed these requirements.
- Regularly meet with clients to discuss performance, address concerns, and explore opportunities for additional services.
Service Delivery Oversight:
- Oversee the day-to-day delivery of facilities management services on-site, ensuring high standards of quality and efficiency.
- Coordinate with various service teams (e.g., cleaning, maintenance, security) to ensure seamless operations.
- Implement and monitor key performance indicators (KPIs) to track and report on service delivery performance.
Contract Management:
- Manage and oversee the contract terms and conditions, ensuring compliance and effective execution.
- Handle contract renewals, amendments, and negotiations in coordination with the client and internal teams.
Team Leadership:
- Lead and support the on-site facilities management team, fostering a collaborative and high-performance culture.
- Provide guidance, training, and development opportunities to team members.
Financial Management:
- Develop and manage the account budget, ensuring cost-effective service delivery.
- Monitor financial performance, including billing, invoicing, and expense management.
Continuous Improvement:
- Identify and implement opportunities for service improvement and innovation.
- Conduct regular reviews and audits to ensure compliance with standards and drive operational excellence.
Qualifications and Skills:
- Proven experience as an Account Manager, preferably within the facilities management or related industry.
- Strong client relationship management skills, with a customer-focused approach.
- Excellent organizational and multitasking abilities.
- Strong leadership and team management skills.
- Solid financial acumen with experience in budget management.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office and facilities management software.
Education and Experience:
- Bachelor's degree in Business Administration, Facilities Management, or a related field is preferred.
- Minimum of [X] years of experience in account management, with a focus on facilities management.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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