summary

lisbon (sete rios), lisboa
contract

job category
customer service & call center

job details

Do you speak German and English fluently? Would you like to work in customer service?
We are recruiting for one of the biggest social media platforms.
Our client is the perfect place for creative people and you can be an important part of that.
Do you feel up to this challenge?
Don't miss this opportunity and join us! ...

key responsibilities
Manage customer/seller/creator enquiries proficiently and professionally while meeting specific quality expectations.- Identify the root cause of reported issues and provide appropriate resolutions in order to deliver excellent service.- Promptly escalate critical/ high-risk cases to the appropriate authority.
Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalations.
Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance the operating process and improve overall customer experience.
Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
Engage sellers to develop long-term relationships and confidence in client’s E- commerce.
Support ad-hoc projects and initiatives per business needs.
skills
Fluent in both German (C1) and English (B2)
Good communications skills
Tech savvy
Available for rotative schedules and days off (night shift)
Available to work in person (Sete Rios)

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we'll give you a call.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility for work.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.