summary

sydney, new south wales
AU$51.84 - AU$56.76 per hour, + super
contract
full-time

job category
government & policy

job details

Location: Sydney Olympic Park , 1 day wfh may be negotiated but will not be initially available due to training

About your new role

The Customer Engagement Officer is responsible for championing positive customer outcomes by supporting the organisation and stakeholders to provide best practice customer service as well as delivering timely, quality and professional responses to enquiries and feedback.

Key accountabilities

Deliver exceptional customer service to stakeholder, community and visitors as a frontline representative of the department, including effective first line response to enquiries and feedback through multiple communication channels
Liaise with relevant staff regarding the referral of complex enquiries and complaints and maintain a professional and friendly manner in all customer interactions
Arrange, administer and supervise the provision of high quality customer service requirements at priority events, programs,activations and partnership projects.
Undertake community engagement activities to gain customer insights which inform evidence-based decision
Execute a range of business processes and administrative duties to support internal stakeholders, including, but not limited to, maintaining records of customer feedback and complaints and producing regular reports
Comply with privacy requirements and legislative obligations and manage informal GIPA requests ensuring confidentiality, privacy and integrity of information

What you will need

Familiarity with using Salesforce for handling customer cases is a must.

This is a great opportunity

Working for the NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest.

Work as part of a diverse workforce
Make time for what counts
Be a part of something bigger

Next steps

If you are ready to apply for this opportunity, please select “Apply Now”.

Have a question before applying? Please contact marcin.sajna@randstad.com.au

We recruit for a broad range of job types across multiple departments and locations within the NSW Government, so if this role isn’t for you but you would like to be considered for other government roles, please email centralnswgovernment@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options.

Pay rates between $51.84 - $56.76 per hour + super
Start Date: ASAP
End Date: 30/08/2024 with potential extension
Location: Sydney Olympic Park , 1 day wfh may be negotiated but will not be initially available due to training

About your new role

The Customer Engagement Officer is responsible for championing positive customer outcomes by supporting the organisation and stakeholders to provide best practice customer service as well as delivering timely, quality and professional responses to enquiries and feedback.

Key accountabilities ...

Deliver exceptional customer service to stakeholder, community and visitors as a frontline representative of the department, including effective first line response to enquiries and feedback through multiple communication channels
Liaise with relevant staff regarding the referral of complex enquiries and complaints and maintain a professional and friendly manner in all customer interactions
Arrange, administer and supervise the provision of high quality customer service requirements at priority events, programs,activations and partnership projects.
Undertake community engagement activities to gain customer insights which inform evidence-based decision
Execute a range of business processes and administrative duties to support internal stakeholders, including, but not limited to, maintaining records of customer feedback and complaints and producing regular reports
Comply with privacy requirements and legislative obligations and manage informal GIPA requests ensuring confidentiality, privacy and integrity of information

What you will need

Familiarity with using Salesforce for handling customer cases is a must.

This is a great opportunity

Work as part of a diverse workforce
Make time for what counts
Be a part of something bigger

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills
Customer Engagement Officer
qualifications
- n/a
education
Secondary School/High School

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we'll give you a call.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility for work.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

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posted 23 may 2024
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customer engagement officer.

job details

skills

qualifications

education

the application process.

apply with randstad.

we'll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

related jobs.

project officer

let similar jobs come to you